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06-29-2020 10:13 AM
Product: pavilion p6
Operating System: Microsoft Windows 8.1 (64-bit)
Hi my pc doesn't start I press the power button and the blue light is on but the fans don't start. It all began when I accidentally plugged in the wrong power cable DC 9V to an old external hard drive of DC 5V . The computer was on with a newer external hard dirve USB plugged when it shut down. Now the pc won't boot and the the new external hard drive won't turn on (no light). I removed the internal hard drive but it won't make any difference. I don't know if the motherboard is damaged or the power supply beacuse I 've seen the green led behind the power supply lights when I connect the cable but it shuts when i press the power button.
1 REPLY 1
07-03-2020 10:52 AM
@gsp188 Welcome to HP Community!
I understand that pavilion p6 doesn't boot after a short circuit.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Keep us posted,
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