pc crashes back to HP start

[LOC7]

Hi, my computer has started to crash quite often, temperature is fine, did diagnostics which is apparently fine also

[VikramTheGreat]

Hi @LOC7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear you have frequent crashes on a gaming desktop like your Victus by HP 15L TG02-0000a can be incredibly frustrating, especially when diagnostics and temperatures seem fine. Let's walk through the most effective HP-recommended steps to help you get back to smooth performance.

Step-by-Step HP Troubleshooting for Crashes

1. Update All Drivers and BIOS

Outdated or corrupted drivers are a common cause of system instability. HP recommends downloading the latest drivers directly from their support page:

🔗 Victus by HP 15L Gaming Desktop PC TG02-0000a Software and Driver Downloads | HP® Support

Make sure to:

• Install the chipset, graphics, and BIOS updates.
• Restart after each major update.

2. Check Event Viewer for Crash Logs

Use Windows Event Viewer to identify the cause:

• Press Win + X → select Event Viewer.
• Go to Windows Logs > System and look for red error entries around the time of the crash.

Let me know what you find I can help interpret the logs.

3. Run HP PC Hardware Diagnostics (Offline)

Even if the online diagnostics passed, the offline version may catch deeper issues:

• Restart your PC and press Esc repeatedly.
• Select F2 for diagnostics.
• Run System Tests > Extensive Test.

4. Check for Software Conflicts

If crashes started after installing new apps or updates:

• Try Safe Mode (Shift + Restart → Troubleshoot → Advanced Options → Startup Settings).
• Uninstall any recent software or updates.

5. Perform a Clean Boot

This disables third-party services temporarily:

• Type msconfig → go to Services tab → check Hide Microsoft services → click Disable all.
• Restart and test stability.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat