pc restarting on it's own

[Ummgumm]

I have run every diagnostics available with no fix 

My HP PC keeps restarting randomly

No viruses found

[Garp_senchau]

@Ummgumm, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[johnniet521]

Serial number:

8CC1090F3R

Product number:

13Z99AA

[Garp_senchau]

Hey @Ummgumm,

Thank you for your response

If your HP All-in-One - 22-df0003w keeps restarting randomly and all diagnostics and virus scans show no issues, here’s some potential fixes:

Check for Overheating

Overheating will force shutdowns/restarts to prevent damage.

Clean out any dust around vents and fans.

Ensure it’s placed on a flat, ventilated surface.

Power Supply Issues

A faulty AC adapter or internal power delivery issue may cause restarts.

Try a different, compatible AC adapter if possible.

Check for any signs of loose power cables or port damage.

Windows Settings (Disable Automatic Restart)

This won’t fix the issue but can reveal a blue screen (BSOD) instead of a restart:

Press Win + R, type sysdm.cpl → Enter.

Go to Advanced tab → Startup and Recovery > Settings.

Uncheck "Automatically restart" under System Failure.

If a BSOD appears next time, note the error code.

Update Drivers and BIOS

Go to HP All-in-One - 22-df0003w Software and Driver Downloads | HP® Support and:

Install the latest BIOS, chipset, and graphics drivers for your exact model.

Especially if you haven't updated the BIOS—a known cause of instability.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,