power on password issue.

[Mingou23]

I forgot the power on password of my computer. Please suggest how to solve the problem

[WAWood]

@Mingou23 

This is not a problem you can solve on your own -- which is why you should have written it down.

Passwords can NOT be recovered; instead, they have to be reset.

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.

[itsmyname]

@Mingou23 -- Please suggest how to solve the problem

If you have documentation that proves that you own the computer, i.e., it is not stolen, contact HP Support. They should be able to assist.

The Rules of Participation for this discussion forum do not allow contributors to give you specific advice to bypass passwords.

[WAWood]

@Mingou23 

Despite what you may have been told by others, HP does NOT assist with resetting either BIOS or Power-on passwords -- because these are encoded into the BIOS firmware of the mainboard and HP has no access to that to change anything.

HP wants you to replace the entire mainboard -- but as you can guess, this costs a LOT -- and you have to buy a new Windows license in the process.