powers on but nothing

[emilio2357]

computer turns on but nothing ever shows on the screen and it makes no sound. I have tried everything I can think of when I did get something to pop up awhile back it said corrupted bios so I have an updated bios on a flash drive but now I get nothing on my screen again so I can't even get into the settings to update the bios.

[Raj_05]

Hi @emilio2357,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you've already taken some troubleshooting steps, but let's go through some additional ones to try and resolve the issue with your HP Pavilion Gaming Desktop computer.

Check Monitor and Connections:

• Ensure that your monitor is properly connected to both the computer and a power source.
• Check that the monitor is on the correct input source.

Power Cycle:

• Turn off the computer completely and unplug it from the power source.
• Hold down the power button for around 15 seconds to discharge any residual power.
• Plug the computer back in and turn it on.

Reseat RAM and Graphics Card:

• Turn off the computer and unplug it from the power source.
• Open the case and carefully reseat the RAM sticks and the graphics card (if applicable).
• Make sure they are properly inserted into their slots.

Reset BIOS:

• If you've updated the BIOS, there could have been an issue during the update process. Try resetting the BIOS to its default settings.
  1. Locate the CMOS battery on your motherboard (small silver coin-cell battery).
  2. Remove the battery for about 5-10 minutes and then put it back in.
  3. Power on the computer and see if it boots.

Disconnect External Devices:

• Disconnect all unnecessary external devices such as USB drives, printers, and extra monitors. Sometimes, a faulty external device can cause boot issues.

Check for Beep Codes:

• If your motherboard has a speaker or buzzer, listen for any beep codes during startup. These can indicate hardware issues. Check your motherboard's manual for the beep code meanings.

Try a Different Monitor or Cable:

• If possible, try using a different monitor and/or a different video cable to rule out any issues with the display or connections.

Inspect for Physical Damage:

• Carefully inspect the motherboard and other components for any signs of physical damage, such as burnt areas or swollen capacitors

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[emilio2357]

I have tried and followed every suggestion listed and still nothing comes up on my screen when I turn it on

[Raj_05]

Hi @emilio2357,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support