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‎09-10-2020 02:20 AM

HP Recommended
Product: HP ENVY Curved All-in-One - 34-a090
Operating System: Microsoft Windows 10 (64-bit) 
do not recognize the PC from the HP recognition program. It's like my device is a spark. When I enter the details of the application then it recognizes the device but it is still not recognized by the HP programs This happened after a BIOS upgrade

 

3 REPLIES 3

‎09-12-2020 09:47 AM

HP Recommended

@Fstathis77

 

Welcome to the HP Support Community.

 

Which HP Software are you referring to?

 

Let us know.

 

Thanks 🙂


I am an HP Employee

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‎09-13-2020 07:14 AM

HP Recommended

Hi Betty. The program is HP support assistant .  In the end my problem is why my Pc don't recognized anymore from HP also Detect program . Can you help me? I find and I put manual serial number and type but still nothing 

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‎09-13-2020 09:14 AM

HP Recommended

@Fstathis77

 

Thank you for the information.

 

Please uninstall and reinstall the HP support assistance and check.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Also, refer to the below link to troubleshoot.

 

https://support.hp.com/in-en/document/c03601631

 

Have a nice day!!

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