product repair in warranty NOT SOLVED yet

[CamiChiroCenter]

Hi! I have this All in One desktop computer that wasn't functioning so in 2022 it has been sent to repair center when it was still in warranty, we never used it and it never worked.  We asked for a refund because the repair center wasn't sending the computer back for more than 6 months, it was approved but then the case was closed and we never had the money back, never had any e-mail reply since then. We thought the computer got lost, then after many weeks more Hp decided to send back the computer, when we got it it says it was repaired but it still has the same problem: power on-beep on-black screen.

Now we still have 2 weeks of the repair-warranty, and nobody is answering the phone. 

Is August 2023 we still haven't solved the problem and is really sad that nobody could help us till now -not by chat, not by phone, not by emails- also because we shipped everytime the computer from and to Mexico so it costed us hundreds of dollars travels.

Can you help me please ?!

Case ID [personal info removed]

Serial No [personal info removed]

CSO No [personal info removed]

Please assist our case!

thank you

[Treeko]

Hi @CamiChiroCenter 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support