"Automatic Repair" Issues

[SPR2]

Windows crashes and an “Automatic Repair” screen appears. I click on “advanced options,” then “troubleshoot,” and am given 6 options, including “Uninstall updates.” But when I click on this option I am told to insert a “password” for the “local account administrator” – which is me. HOW DO I FIND OUT WHAT THE PASSWORD IS (I have no record of ever setting up that user account).

[ub6424]

Hello @SPR2 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[SPR2]

Thank you. However, the "hp.com/go/pcdiags" "Page can’t be reached." That said, "Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start" is an option under "HP SUPPORT ASSISTANT." I ran that and other diagnostic tests before posting the issue and the results were uniformly "PASSED."

As to the subject "'Automatic Repair' issues," they're in remission at the moment. I did learn that what Microsoft calls a "password" -- needed to run all of the "Automatic Repair" options -- is actually a Microsoft account PIN. Which, it seems, I never created. So, hopefully, if and when the crashing resumes I'll be prepared.

P.S.: I did uninstall, then reinstall Google Chrome – which cut the crashing considerably (down to zero so far today).

[ub6424]

Hello @SPR2 

(1) Open the DIAGNOSTIC Utility
- Access the Utility using a series of key presses during the boot process.

- Turn off the computer and wait five seconds.
- Turn on the computer, and then immediately press the esc key repeatedly until the Startup Menu opens.
- Press F2 to open diagnostics

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )