cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Zahra_pc
New member
1 0 0 0
Message 1 of 2
187
Flag Post

repairing disk errors this might take over an hour to complete

‎12-17-2019 02:07 PM

HP Recommended
Product: J0B64EA#A6V

Quick test gave hard drive short dst check :failed 

Failure Id: QAGJT0-7AM9T0-XD7V7F-60R303

(1)
Tags (1)
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
129,914 120,091 19,654 30,034
Message 2 of 2
Flag Post

‎12-17-2019 03:14 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

I cannot find any information regarding the product number you posted.

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure...

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation