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Message 1 of 2
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Flag Post

shutting down

‎07-03-2019 09:46 AM

HP Recommended
Product: Desktop HP
Operating System: Microsoft Windows 10 (64-bit)

hi, I need help, I have an hp desktop that turns off after 5/10 minutes with a warning that says "Your PC is overheating", even if it has no active process or applications that can lead to overheating it. WHY?

 

1 REPLY 1
Grzwacz
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Message 2 of 2
Flag Post

‎07-05-2019 06:40 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Do you regularly (once every six months) clean the internals using compressed air or a dust buster? Dust buildup will cause components to over heat and reduce chassis airflow

 

Some component connected to the motherboard or the motherboard is getting hot, or motherboard thermal sensing components are giving false temperature readings.

 

I would contact HP Support (Link) if in warranty. Have a local PC tech take a look to find the problem if you are out of warranty.

 

Regards

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