stuck in hp logo

[Timmy_99]

Hello 

I hope that someone could support me or face this issue before

My hp z6 gen 4 workstation is starting but stuck in hp logo ,i have been trying every step like client support request (remove all external cable , hold 4 sec and re-connect again or cleaning and check link between hardware and motherboard) but nothing , still same situation .

It shows only hp logo start and keyboard is working but no entering boot menu or setup, recovery nothing at all.

I am suspecting ssd is unhealthy  .

[70007 · Accepted solution]

Hello Timmy_99,

Thank you for posting your concern,

It sounds like you're facing a startup issue with your HP Z6 G4 workstation. Based on what you've described, here are some additional troubleshooting steps you can try:

Troubleshooting Steps:

1. Check the Monitor Connection:

   • Ensure that your monitor is connected properly and is receiving a signal from the computer.

2. Attempt a Hard Reset:

   • Disconnect all peripherals, including the power cord.
   • Press and hold the power button for 15 seconds to drain any residual power.
   • Reconnect the power, then try starting the workstation again.

3. Diagnostic LEDs/Beep Codes:

   • Pay attention to any LED lights or beep codes when powering on your workstation. These can indicate specific hardware issues.

4. Access the BIOS:

   • Try accessing the BIOS by repeatedly pressing Esc or F10 as soon as you power on your workstation.
   • If successful, check system information and make sure the SSD is being detected.

5. Check SSD/Hard Drive:

   • If you suspect the SSD, you can try removing it and using a different drive (if available) to see if the computer can boot past the logo.
   • Consider connecting the SSD to another computer as an external drive to check its health using diagnostic software.

6. Reseat Components:

   • While you mentioned checking connections, ensure all RAM modules and expansion cards are properly seated in their slots.

7. Reset BIOS Settings:

   • If you can access the BIOS, try resetting to default settings. Look for an option to load default or optimized defaults.

8. Check for Firmware Updates:

   • If the SSD or other critical components have available firmware updates, performing these may solve any compatibility or detection issues.

9. Hardware Diagnostics with HP Support:

   • Utilize the HP hardware diagnostics tool, if it can be accessed, to run tests on the memory and hard drive.

If the above steps do not resolve the issue, it's possible that you may be dealing with a hardware defect, and it could be beneficial to contact HP support for professional diagnostic support or service.