Create an account on the HP Community to personalize your profile and ask a question
10-26-2021 02:14 AM
A couple of days ago my HP desktop stopped booting up, maybe it was after a windows update, i'm not sure
Basically after the HP logo comes up the PC doesnt fully boot up and gets stuck on a blank screen sort of blue on the monitor
unplugging all externals and power cable, hold down power button for 15 secs and then reboot
System quick scan - PASS
Bios update - OK
Nothing has worked
Maybe it needs a system restore point
10-26-2021 08:58 PM - edited 10-26-2021 08:59 PM
@AndyF5 -- Maybe it needs a system restore point
Note that "System Restore" will time-warp your copy of Windows back to a previous date/time when a "checkpoint" was created and stored on your disk-drive -- namely, when your computer was working OK.
If you cannot start Windows, you cannot launch "System Restore".
If your disk-drive has failed, any start-up of Windows may not be able to load to the "System Repair" screen.
I recommend that you take the computer to a qualified computer technician, for professional trouble-shooting, since I am guessing that you do not currently have the skill to do any "advanced" trouble-shooting, beyond what you have already done.
Is your computer less than one year old, such that the original HP Warranty is still in effect?
If so, contact HP Support, to exercise the warranty.
Didn't find what you were looking for? Ask the community