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- HP Community
- Desktops
- Desktop Boot and Lockup
- stuck on power on password screen

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12-13-2022 07:53 AM
My aio seems to be stuck on power on password. I have tried everything I can think of and p.o.p screen is still there
1) tried entering 3 times but get * instead of code
2) tried moving jumper
3) tried removing cmos and holding center down
4) tried hitting escape and the f keys while booting up
5) tried starting aio with a new os usb drive
6) held down shift while restarting
Any advice would be appreciated. Thank you
(not sure if aio is 32 or 64 bit)
12-13-2022 12:44 PM
Hi,
Thank you for visiting the HP Support Community.
In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards. Stay safe.