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‎08-07-2019 09:28 AM

HP Recommended
Product: Example: HP Envy 750 desk top
Operating System: Microsoft Windows 10 (64-bit)
Operating system W10 does not boot when turning on power
1 REPLY 1

‎08-07-2019 02:56 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Please provide more detail. What HP product do you have? I need the product number.

 

Don't provide a serial number.

 

What do you see and hear when you start your PC?

 

A PC that does not power on could have a hardware problem. A PC that powers on but cannot start Windows could have other problems.

 

Regards

 

 

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