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- HP Community
- Desktops
- Desktop Boot and Lockup
- system locks up while using blue yeti and MS 360

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02-18-2024 06:00 PM
When working in MS word or PowerPoint and using my blue Yeti, my keyboard and mouse locks up. Most times I must power off before I can continue working. This works for a short while before the problem returns. My OS is Wins 11 and my app is MS 360.
Thank you for any help you can offer.
Geo
02-20-2024 05:37 PM
The only "MS360" i can find online is a $6000 masonry saw -- so I am guessing you mean MS 365 -- Microsoft's new name for their Office suite.
And the Blue Yeti is, I presume, the Logitech microphone.
Unfortunately, we have neither the resources nor the technical knowledge to debug this.
What you can do is check with Logitech about driver updates for their microphone and also see if they have logged any conflicts in using it with MS 365. They tend to be responsive.
You can also check with Microsoft about MS 365 and known microphone conflicts -- but my experiences with them is that they tend NOT to be responsive.
Good Luck
I am a volunteer and I do not work for, nor represent, HP