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‎01-08-2020 01:50 PM

HP Recommended
Product: HP Pav 590 8th Gen I5
Operating System: Microsoft Windows 10 (64-bit)
Computer is new so not a dust/dirty issue... Has happened 3 times now where it is off when I come into work so at night (when not being used) it shuts down ...the event viewer says Event ID88 (System was hibernated due to a critical thermal event) Im a IT guy and realize this a CPU overheating issue but why? It always happens when not in use and sitting idle...so not getting stressed when this happens....maybe fan is quiting? any thoughts ? THANKS!
1 REPLY 1

‎01-13-2020 11:12 AM

HP Recommended

@Garth5 

My guess is that setting are such that Windows Update is enabled to awake the PCs to perform routing updates -- and since WU consumes LOTS of resources, the PCs are overheating and shutting down in the process.

 

You should read this to see if anything in it helps: https://techjourney.net/prevent-disable-windows-update-from-waking-up-pc-system/

 

Good Luck



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