cancel
Showing results for 
Search instead for 
Did you mean: 
yowill76
New member
3 0 0 0
Message 1 of 2
197
Flag Post

touch screen

HP Recommended

When i boot I cannot get a response from the touch screen keyboard.   It doesn't appear. Is any way to interupt the boot cycle to get safe mode?  What steps do I take

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 468 740
Message 2 of 2
Flag Post
HP Recommended

@yowill76 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

meanwhile, use this to access safe mode: https://support.hp.com/in-en/document/c03439317

 

And check if you are getting a response from the touch screen keyboard.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation