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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- turns off and restarts the computer

Create an account on the HP Community to personalize your profile and ask a question
10-11-2020 02:25 AM
it shuts down and the computer turns on again as soon as open pages are loaded .. it wears the 180 one I could put a bigger power supply at 300 and which one?
10-13-2020 01:01 PM
@manolissagias, Welcome to HP Support Community!
Follow the steps to perform an extensive system test-
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click the Extensive Test.
5. Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component are
shown on the screen.
6. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
10-14-2020 02:15 AM
did the extensive test and did not get any problems
upgraded BIOS. I have done
upgrade with new graphics card drivers
just if I ask him to open many programs he closes and reopens immediately
does not give more power to the power supply?
10-14-2020 12:48 PM
Thanks for replying!
Create a new user account and try -
1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.
Keep me posted.
TEJ1602
I am an HP Employee
10-15-2020 12:45 PM
@manolissagias, Welcome to HP Support Community!
If it happens on all user profiles, it's most likely a windows OS issue. I'd suggest you back up all files and perform a system reset. Refer to the document HP PCs - Resetting Your Computer (Windows 10) for help.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee