cancel
Showing results for 
Search instead for 
Did you mean: 
manolissagias
New member
4 3 0 0
Message 1 of 8
394
Flag Post

turns off and restarts the computer

HP Recommended
HP Desktop - 460-p206nv
Microsoft Windows 10 (64-bit)

it shuts down and the computer turns on again as soon as open pages are loaded .. it wears the 180 one I could put a bigger power supply at 300 and which one?

7 REPLIES 7
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,574
Message 2 of 8
Flag Post
HP Recommended

@manolissagias, Welcome to HP Support Community!

 

Follow the steps to perform an extensive system test-

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click the Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
manolissagias
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

did the extensive test and did not get any problems

upgraded BIOS. I have done

upgrade with new graphics card drivers

just if I ask him to open many programs he closes and reopens immediately

does not give more power to the power supply?

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,574
Message 4 of 8
Flag Post
HP Recommended

@manolissagias

 

Thanks for replying!

 

Create a new user account and try -

 

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

 

Keep me posted.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
manolissagias
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

have two admins. one without a Microsoft account and one with a Microsoft account I

also have two standard users (no admin) it does it all
to turn off and on again immediately

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,574
Message 6 of 8
Flag Post
HP Recommended

@manolissagias, Welcome to HP Support Community!

 

If it happens on all user profiles, it's most likely a windows OS issue. I'd suggest you back up all files and perform a system reset. Refer to the document HP PCs - Resetting Your Computer (Windows 10) for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
manolissagias
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

I have already done several times resetting the system to factory settings ..

today I took it to HP service to look at it ..so I will inform you

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,574
Message 8 of 8
Flag Post
HP Recommended

@manolissagias

 

Sure, keep me posted.

 

Thanks!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation