cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 1 0 0
Message 1 of 3
180
Flag Post
HP Recommended

.

.
Microsoft Windows 10 (64-bit)

 .

2 REPLIES 2
Highlighted
Level 12
7,447 7,415 310 663
Message 2 of 3
159
Flag Post
HP Recommended

.

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Highlighted
Level 17
Level 17
47,068 41,321 4,510 11,805
Message 3 of 3
142
Flag Post
HP Recommended

.

Hi @Skibby,

 

I would like to assist you, but core i5 7th generation is not an identification of an HP laptop. Look on the bottom for some tiny letters and searchg for the ProdID.  Find it and put it in your next reply.

 

If you are desperate to access some information on the hard disk, then removing it and connecting it as a slave to another PC by way of a USB hard disk enclosure or a SATA port in a desktop PC may be your only current options.

 

Always back up data you can't be without to an external storage device or cloud storage such as OneDrive.

You can access OneDrive from any PC  online at  www.office.com/signin




I am not an HP Employee.
You can click on Accept as Solution if my post or reply was the information you were looking for that helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the


#HelpStopTheSpread #PracticeSocialDistancing distancing
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation