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HP Recommended
Microsoft Windows 10 (64-bit)


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HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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HP Recommended

Hi @Skibby,


I would like to assist you, but core i5 7th generation is not an identification of an HP laptop. Look on the bottom for some tiny letters and searchg for the ProdID.  Find it and put it in your next reply.


If you are desperate to access some information on the hard disk, then removing it and connecting it as a slave to another PC by way of a USB hard disk enclosure or a SATA port in a desktop PC may be your only current options.


Always back up data you can't be without to an external storage device or cloud storage such as OneDrive.

You can access OneDrive from any PC  online at

I am not an HP Employee.
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