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‎02-26-2021 07:43 AM

HP Recommended
Product: omen desktop
Operating System: Microsoft Windows 10 (32-bit)

when i started my pc an boot loop happend and now windows wont start ive tried factory reseting which it wont let me do ive tried commands in command prompt i really need help with this situation 

2 REPLIES 2

‎02-26-2021 04:26 PM

HP Recommended

Hi,

 

A W10 feature update can cause this or you may have a hardware problem.

 

Check hardware first, start the PC, tap "ESC", select "F2".

 

Run system and component tests to check hardware.

 

Regards

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‎02-26-2021 10:38 PM

HP Recommended

both test passed

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