windows keeps crashing

[Deka44]

The machine has been a bit unstable for some time. Its just in the last month or so its getting worse. Yesterday it crashed twice.

The only updates have been from Microsoft. 

Here is a log file for temperatures. I hope you can make sense of it.

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.4.5.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model 84FD (0x000000F6 - 0x000025E0)

LPCIO
-------------------------------------------------------------------------

Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor ACPI
Temperature 0 41 degC (105 degF) [0xC46] (HPTZ)
Temperature 1 28 degC (82 degF) [0xBC2] (TZ00)

Hardware monitor D3D

Hardware monitor NVIDIA NVAPI
Voltage 0 0.64 Volts [0x283] (GPU)
Power 0 6.25 W (GPU)
Temperature 0 36 degC (96 degF) [0x23] (GPU)
Temperature 2 47 degC (117 degF) [0x2F] (Hot Spot)
Fan 0 1293 RPM [0x50D] (GPU #0)
Clock Speed 0 300.00 MHz [0x12C] (Graphics)
Clock Speed 1 405.00 MHz [0x195] (Memory)
Clock Speed 2 n.a. (Processor)

Processors
-------------------------------------------------------------------------

CPU Groups 1
CPU Group 0 8 CPUs, mask=0xFF

Number of sockets 1
Number of threads 8

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Core 1 (ID 2)
-- Thread 1 2
-- Core 2 (ID 4)
-- Thread 2 4
-- Core 3 (ID 6)
-- Thread 3 6
-- Core 4 (ID 😎
-- Thread 4 8
-- Core 5 (ID 10)
-- Thread 5 10
-- Core 6 (ID 12)
-- Thread 6 12
-- Core 7 (ID 14)
-- Thread 7 14

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 10.000 MHz
Sys timer 1.000 KHz

Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 8 (max 😎
Number of threads 8 (max 😎
Manufacturer GenuineIntel
Name Intel Core i7 9700F
Codename Coffee Lake
Specification Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.D
Extended CPUID 6.9E
Core Stepping R0
Technology 14 nm
TDP Limit 65.0 Watts
Tjmax 100.0 °C
Core Speed 4489.0 MHz
Multiplier x Bus Speed 45.0 x 99.8 MHz
Base frequency (cores) 99.8 MHz
Base frequency (ext.) 99.8 MHz
Stock frequency 3000 MHz
Max frequency 4700 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
Microcode Revision 0xEA
L1 Data cache 8 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 8 x 32 KB (8-way, 64-byte line)
L2 cache 8 x 256 KB (4-way, 64-byte line)
L3 cache 12 MB (12-way, 64-byte line)
Max CPUID level 00000016h
Max CPUID ext. level 80000008h
FID/VID Control yes

Turbo Mode supported, enabled
Max non-turbo ratio 30x
Max turbo ratio 47x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins none
Ratio 1 core 47x
Ratio 2 cores 47x
Ratio 3 cores 46x
Ratio 4 cores 46x
Ratio 5 cores 45x
Ratio 6 cores 45x
Ratio 7 cores 45x
Ratio 8 cores 45x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 65.0 W @ 30x

Temperature 0 41 degC (105 degF) (Package)
Temperature 1 38 degC (100 degF) (Core #0)
Temperature 2 38 degC (100 degF) (Core #1)
Temperature 3 38 degC (100 degF) (Core #2)
Temperature 4 37 degC (98 degF) (Core #3)
Temperature 5 36 degC (96 degF) (Core #4)
Temperature 6 37 degC (98 degF) (Core #5)
Temperature 7 38 degC (100 degF) (Core #6)
Temperature 8 38 degC (100 degF) (Core #7)
Voltage 0 +0.00 Volts (IA Offset)
Voltage 1 +0.00 Volts (GT Offset)
Voltage 2 +0.00 Volts (LLC/Ring Offset)
Voltage 3 +0.00 Volts (System Agent Offset)
Voltage 4 1.21 Volts (VID #0)
Voltage 5 1.05 Volts (VID #1)
Voltage 6 1.34 Volts (VID #2)
Voltage 7 1.23 Volts (VID #3)
Voltage 8 1.32 Volts (VID #4)
Voltage 9 1.19 Volts (VID #5)
Voltage 10 1.18 Volts (VID #6)
Voltage 11 1.20 Volts (VID #7)
Power 00 8.85 W (Package)
Power 01 5.52 W (IA Cores)
Power 02 n.a. (GT)
Power 03 3.33 W (Uncore)
Power 04 1.01 W (DRAM)
Clock Speed 0 4489.02 MHz (Core #0)
Clock Speed 1 2992.68 MHz (Core #1)
Clock Speed 2 4489.02 MHz (Core #2)
Clock Speed 3 4489.02 MHz (Core #3)
Clock Speed 4 4489.02 MHz (Core #4)
Clock Speed 5 4489.02 MHz (Core #5)
Clock Speed 6 4489.02 MHz (Core #6)
Clock Speed 7 4489.02 MHz (Core #7)
Core 0 max ratio 47.0 (effective 45.0)
Core 1 max ratio 47.0 (effective 45.0)
Core 2 max ratio 47.0 (effective 45.0)
Core 3 max ratio 47.0 (effective 45.0)
Core 4 max ratio 47.0 (effective 45.0)
Core 5 max ratio 47.0 (effective 45.0)
Core 6 max ratio 47.0 (effective 45.0)
Core 7 max ratio 47.0 (effective 45.0)

[Prométhée]

See if hp support assistant has any updates for you

at this level, from the time spent here, with what you said, hard to say anything!
the method given to you @RickMtl  that gave what, other than a restart of the computer?

[Deka44]

I haven't tried what @RickMtl suggested because with my very limited knowledge of computers I don't know where to find the "Elevated Command Prompt". I've found the Dos screen but it says I need  a higher authority to action his suggestions. 

I'm sorry to come back to you but why can't these **bleep** computers just work.!!!!!

[Prométhée]

hi

you found cmd, command prompt normally?
right click on the program 'run as administrator
but I'm not sure it was for the same problem

[Grzwacz]

Hi @Deka44,

Can't say this is a fix but I would update chipset drivers. The latest W10 drivers are sp104429.exe

Then update to the latest Intel Management Interface Driver sp111703.exe

See if this helps.

Regards

[Deka44]

Thanks for the advise. sorry i'm a bit slow getting back to you. I'm at the point now if i don't turn the machine on it can't crash!!!!

The machine is still under it's 3 year warranty. I've had enough now so after the New Year break I will try and get HP to deal with it.

I'll now find out if the extended warranty I paid for is worth it.

I appreciate the  help from the Forum 

[Deka44]

Hi again.

What driver do i need to update?

I've updated the video drivers, no difference.

I said i was going to refer to HP support but their online system would not/ could not  understand

my problem. It kept referring me to what to do if windows will not start. It starts fine, AFTER it has crashed.

It has been suggested that I run  sfc /scannow. I read somewhere this can really crash your system if it finds file errors.

Any thoughts? 

And how should I contact HP to get a live engineer on line and not a bot?

[Prométhée]

hi @Deka44 

forgive me if you have already tried, but have the courage to read everything here
Are you still under warranty !?
so possibly try a factory recovery (if you want)
and if nothing better, contact Hp directly!