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‎07-14-2021 02:19 AM

HP Recommended
Product: HP AMD Ryzen 5 3400g
Operating System: Microsoft Windows 10 (64-bit)

So I was updating my drivers when it restarted my computer and just brought me to a blue screen saying.. your device ran into a problem and needs to restart. I think I messed up by resetting the whole pc and deleting everything because I was confused on what to do. Now I do not have a restore point and im not sure how to fix this. Please help, I do not wan't to buy another pc! I cannot run in safe mode it just brings me back to the "your device ran into a problem and needs to restart" screen and im not sure what to do. Help is appreciated.

1 REPLY 1

‎07-14-2021 12:28 PM

HP Recommended

Restart the PC. If you get the same "blue screen", power-off, power-on, and try a few more times.

After a few "unsuccessful" attempts to start Windows, the next restart should show the "Recovery" screen.

One of the options may be to fully re-install Windows.

 

Or, for some computers, HP's "cloud" offers a download of Windows 10, to be used to completely reinstall -- forfeiting all your personal files.

 

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