• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
HP Recommended
HP AMD Ryzen 5 3400g
Microsoft Windows 10 (64-bit)

So I was updating my drivers when it restarted my computer and just brought me to a blue screen saying.. your device ran into a problem and needs to restart. I think I messed up by resetting the whole pc and deleting everything because I was confused on what to do. Now I do not have a restore point and im not sure how to fix this. Please help, I do not wan't to buy another pc! I cannot run in safe mode it just brings me back to the "your device ran into a problem and needs to restart" screen and im not sure what to do. Help is appreciated.

1 REPLY 1
HP Recommended

Restart the PC. If you get the same "blue screen", power-off, power-on, and try a few more times.

After a few "unsuccessful" attempts to start Windows, the next restart should show the "Recovery" screen.

One of the options may be to fully re-install Windows.

 

Or, for some computers, HP's "cloud" offers a download of Windows 10, to be used to completely reinstall -- forfeiting all your personal files.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.