Хочу поменять процессор на следующее поколение

[КомпьютиС]

Здравствуйте. Помогите мне пожалуйста решить проблему. У меня установлен процессор intel core i5 10500, я хочу установить i5 11500. По совместимости с чипсетом он мне подходит, H470. Но к сожалению при установке нового процессора компьютер показывает чёрный экран. Bios прошит последний, версии 4.1. Процессор вставлял в другую материнку на всякий случай, он полностью функционален. Не могу понять в чём проблема.

[MayS]

Hi @КомпьютиС ! 

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MayS. 

[Paul_Tikkanen]

Hi, @КомпьютиС 

You have to look up the model number of your PC and then look at the specifications page for the list of supported processors.

Компьютеры HP - Как найти номер модели или номер продукта? | Служба поддержки HP®

The Intel H470 may support the i5-11500 but the HP-specific motherboard may not.

[КомпьютиС]

А чем материнская плата фиры HP с чипсетом H470 отличается от материнской платы с тем же чипсетом другого производителя? По моему платы с одинаковым чисетом имеют одинаковый набор команд. Разве у вас нет патча для bios? 

[Paul_Tikkanen]

I don't work for or represent HP, so I don't have a patch for anything.

Just look up the motherboard specs for your model.  It will provide the list of supported processors.

If you won't provide the full model number or product number of your PC, there is no point in continuing this discussion.

[КомпьютиС]

HP Pavilion Gaming Desktop TG01-1064no PC

Serial No:[Personal Information Removed]

[Paul_Tikkanen]

Below is the link to the product specs for your PC.

HP Pavilion Gaming Desktop TG01-1064no PC Product Specifications | HP® Customer Support

Under the motherboard specifications, you will find the processor upgrade info.

Only the following processors are supported in that model...No Intel 11th generation core processors are supported.

• TDP: up to 65 W
• Socket type: LGA 1200
• Motherboard supports the following processor upgrades:

  Processor	TDP
  Intel Core i5-10400 (Comet Lake-S) 2.9 GHz base frequency, up to 4.3 GHz with Intel Turbo Boost Technology, 12 MB L3 cache, 6 cores	65 W
  Intel Core i5-10400F (Comet Lake-S) 2.9 GHz base frequency, up to 4.3 GHz with Intel Turbo Boost Technology, 12 MB L3 cache, 6 cores	65 W
  Intel Core i7-10700 (Comet Lake-S) 2.9 GHz base frequency, up to 4.8 GHz with Intel Turbo Boost Technology, 16 MB L3 cache, 8 cores	65 W
  Intel Core i7-10700F (Comet Lake-S) 2.9 GHz base frequency, up to 4.8 GHz with Intel Turbo Boost Technology, 16 MB L3 cache, 8 cores	65 W
  Intel Core i3-10100 (Comet Lake-S) 3.6 GHz base frequency, up to 4.3 GHz with Intel Turbo Boost Technology, 6 MB L3 cache, 4 cores	65 W
  Intel Celeron G5900 (Comet Lake-S) 3.4 GHz base frequency, 2 MB L3 cache, 2 cores	58 W
  Intel Pentium G6400 (Comet Lake-S) 4.0 GHz base frequency, 4 MB L2 cache, 2 cores	58 W

  Looking at the driver page for your PC which has the BIOS SSID: 8767, I see 5 possible BIOS updates. 

  None of the release notes mention adding support for any Intel 11th generation core processors.

  HP Pavilion Gaming Desktop PC TG01-1000i Software and Driver Downloads | HP® Customer Support