• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-17-2022 10:24 AM

HP Recommended
Product: OMEN by HP Desktop PC - 880-130
Operating System: Microsoft Windows 10 (64-bit)

My processor supports up to 128 G of RAM and based on the hp documentation, the motherboard (tampa 2, 8427 v1.3) supports up to 64 G of RAM. I have installed 128 G, and windows 10 says that 128 G is installed and 64 G is usable, I was wondering if there is any chance that we bios update I could get all the 128 G usable? I don't want to do the bios update just to check! Would appreciate if anybody has any related knowledge that could share.

Category:
1 REPLY 1

‎03-17-2022 02:49 PM

HP Recommended

the intel (or AMD) chipset, Bios, Dimm slots  used on the motherboard determines the max ram capability, and your tampa 2 motherboard uses the z370 intel chipset and has four dimm slots

 

when this system/motherboard was released only 4/8gb dimms were available, later 16Gb dimms (allowing 64GB) were available and while untested by HP did work. As time passed 32Gb (and 64Gb) dimms were produced  however due to how these chips were organized on these dimms  your system is unable to make use of them

 

bottom line, the z370 chipset is limited to 64Gb ram max

 

https://support.hp.com/us-en/document/c05811928

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.