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- HP Community
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- 230 Wireless Mouse and Keyboard not working!!

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05-19-2024 03:55 AM - edited 05-19-2024 03:55 AM
Recently received the 230 Wireless mouse and keyboard combo. I popped the batteries in and plugged the USB into my laptop. The mouse worked but the keyboard is doing nothing! I've tried unplugging it, trying a different computer, putting different batteries in it. Nothing seems to be working. No error message comes up on my computer either. It just simply does not type anything when I try.
I've tried to get in contact VIA the HP virtual assistant and it says the serial number I give them in invalid!
Please help! I was looking forward to using it!
05-19-2024 04:35 AM - edited 05-19-2024 04:35 AM
Make sure the 3 battery are correctly in place.
- Back of product.
- Under the battery.
- For laptops, press Fn + Esc.
- For desktops, press Ctrl + Alt + s.
- For Chromebooks, on the sign in screen, press Alt + v.
- On the barcode
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05-19-2024 05:36 AM - edited 05-19-2024 05:39 AM
The 230 is a wifi 2.4ghz keyboard. It is not bluetooth and it uses a receiver (dongle)
Remove the dongle and try another PC or laptop. if it still fails then return it. You might consider upgrading to a Bluetooth combo. They cost more but you do not need a dongle and the keyboard or mouse can easily be replaced if they wear out. Many of the Bluetooth mice can be used on any surface even glass.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
05-19-2024 09:13 AM
Return it for refund or exchange.
If a problem then create a really bad review.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it