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‎05-01-2020 09:57 PM - edited ‎05-01-2020 09:58 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Ever since the BIOS update I dropped down another GB of ram due to this AMD Ryzen 5 2400G's APU. Can someone please help me return my memory back to 8GB or at least 6.91??

1 person had the same question
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‎05-03-2020 07:55 PM

HP Recommended

That I wouldn't know, but I highly doubt it.

 

It most likely happens with any AMD Ryzen processor.

View solution in original post

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‎05-02-2020 07:48 AM

HP Recommended

Hi:

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

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‎05-03-2020 07:14 PM

HP Recommended

Will upgrading the CPU eliminate the usable GB dilemma

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‎05-03-2020 07:55 PM

HP Recommended

That I wouldn't know, but I highly doubt it.

 

It most likely happens with any AMD Ryzen processor.

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