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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
02-26-2018 09:39 PM
02-27-2018 04:18 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand your HP Desktop is overheating and you need information on resolving this issue,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you know, generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly?
While you check that out, there are a few things HP recommend you do:
Click here to see this video in full screen on YouTube.
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by too much heat in the computer:
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Games stop responding during play.
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Windows stops responding during use.
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Fans inside the computer become louder because they are spinning faster to remove the heat.
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When starting the computer, it sometimes stops at a black screen and does not open into Windows. Windows usually stops responding when it does open.
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Mouse and keyboard stop responding.
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Computer unexpectedly restarts or displays a blue screen error message.
NOTE:
These errors are not predictable. If these errors occur only in one software program, the issue is probably related to that software program and is not heat related.
The following list describes some causes of excessive heat:
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Dust inside the computer. Dust problems are worse if the computer sits on a carpeted floor.
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A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
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Over time, some cooling fans might slow down and wear out, depending on the usage of the computer.
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High ambient room temperature.
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
Do get back to me as I have a few more tricks up my sleeve,
That said, If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.