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‎12-18-2022 05:07 PM - edited ‎12-19-2022 01:49 PM

HP Recommended
Product: 82F1 Mobo XMM3 not installed
Operating System: Microsoft Windows 10 (64-bit)

I have a 2018 HP OMEN desktop that has 8gb of RAM on 82f1 mobo.   I purchased 2x8gb of DDR4 2400 ram to upgrade.   I cleared the CMOS by removing the battery and inserted the 2 new ram, but only 8gb is recognized.  XMM1 shows 8192mb but XMM3 not installed.  The BIOS screen won’t let me change the memory settings, only accept the defaults.

 

Odense2-K motherboard

 

What could be the problem?  Bad mobo, bad XMM3, update bios, ???

 

TIA

Category:
1 REPLY 1

‎12-21-2022 07:52 AM

HP Recommended

You should not have cleared the BIOS from something as straightforward as a memory upgrade. 

The desktop BIOS would have performed memory training without that.

 

Did you purchase an indentical pair of guaranteed compatible memory from a mainstream memory maker? 

 


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