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- AH0G keyboard CTRL button works intermittently and Mouse HQ-...

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08-11-2025 04:48 AM
The AH0G keyboard CTRL button works intermittently and Mouse HQ-TRE wheel no longer works. The PC has an internal dongle. I managed to get a replacement AG0G keyboard but I can't get it to pair with the PC. Is pairing not possible?
If I get a new keyboard / mouse combo with an external USB dongle, will I be able to get that to work? Will I somehow have to disable the internal dongle first?
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