AVX2?

[franciscosanz]

Hi, I have a HP touch smart 520 with Intel Core i5-2390T.

Is this the cause I cannot use Microsoft Teams with the option of setting a background for chats?

Is there anyway of solving this?

Thanks

Francisco

[Riddle_Decipher]

@franciscosanz Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Did you check with Microsoft Teams to identify the issue?

Does the background work on any other application?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[franciscosanz]

Hi, thanks for your reply,

I have tried to update the drivers and get support from Microsoft Teams. The only answer is that an AVX2 driver must be installed for that feature. It does't work for Zoom either.

My product number is B7H26EA#ABE if it's of any help.

Thanks for your help

Kind regards

Francisco