• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-13-2019 07:04 PM

HP Recommended
Product: 6YQ59AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add a Radeon RX 560 Desktop Graphics Card to my newly purchased HP Desktop M01-F0024 US.  I have inserted the card and it appears to be getting power as a light is lit upon on it, but the computer is not seeing the card.  I have been in to the BIOS, but the settings available there do not appear to be relevant.  (The BIOS is very simple, or at least nothing is obvious regarding disabling the onboard video and enabling the video card.)  I have installed the drivers from Radeon, and they are the most current.

 

Any help would be appreciated;  I'm beginning to fear this may not be possible.

1 REPLY 1

‎10-13-2019 07:16 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You have a new HP PC, then you have a UEFI BIOS. This BIOS is required to run newer graphics cards.

 

Try disabling Secure boot and enabling Legacy support in the BIOS. (Link) before installing the new graphics card.

 

Regards

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.