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Hoagie64
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Message 1 of 12
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Solved!

Adding Memory Issue

HP Recommended
Example: Pavilion 6530Pavilion slimeline 400-434
Microsoft Windows 10 (64-bit)

Trying to install a second 8 gigs of RAM, and PC won't boot up. New memory stick works in place of the original stick. Both do not work together. 

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Prométhée
Level 16
Level 16
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Message 8 of 12
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What is it that you don't understand?
your motherboard is shown supported 8gb only
Sometimes you can install more, but not always!
If two modules are different, it often happens that they cannot work together


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please click on the accept as solution button if message provided an answer to the problem >

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If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

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11 REPLIES 11
Prométhée
Level 16
Level 16
7,832 7,726 822 2,907
Message 2 of 12
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Hello
if the module works alone, that it does not work with the original one, and that it works whatever the memory slot, then it is an incompatibility between two different modules, it happens!
An update of the bios, if there is neither, maybe nothing
I advise you to try with the same two modules
that said you would need the computer model to check if you can install more than 8gb!

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Hoagie64
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Message 3 of 12
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IMG_2810.jpg

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Hoagie64
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Message 4 of 12
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IMG_2810.jpg

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Prométhée
Level 16
Level 16
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Message 5 of 12
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sorry but


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Hoagie64
Author
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Message 6 of 12
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Looks like photo download didn't work

 

HP Pavilion Slimline 400 PC Series

Product # J4W44AA#ABA

mODEL NO. 400-434

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Hoagie64
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Message 7 of 12
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I'm sorry, but what does your reply mean?? 

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Prométhée
Level 16
Level 16
7,832 7,726 822 2,907
Message 8 of 12
Flag Post
HP Recommended

What is it that you don't understand?
your motherboard is shown supported 8gb only
Sometimes you can install more, but not always!
If two modules are different, it often happens that they cannot work together


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Hoagie64
Author
Level 1
7 6 0 0
Message 9 of 12
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I understand now. Thank you. 

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Prométhée
Level 16
Level 16
7,832 7,726 822 2,907
Message 10 of 12
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Sorry, sometimes the translation is not what I meant

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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