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‎06-05-2016 09:48 AM

HP Recommended
Product: HP All in One 20-e014
Operating System: Microsoft Windows 10 (64-bit)

I have an HP All in One 20-e014 that I am trying to upgrade the memory to. There is a metal casing over what looks like a small motherboard.. When I try and unscrew and lift the casing it lifts the entire motherboard. I can't figure out how to get to the memory slots easily. There are virtually no videos showing how to get to the memory on this particular model and similar models are built nothing like this one. Please let me know if you have any info on this subject. Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2016 09:53 AM

HP Recommended

Here ya go. Videos on servicing your desktop PC as requested.

 

http://h20574.www2.hp.com/results.htm?SID=8499675&MEID=6470EA34-B353-4A28-856F-A60685915883


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎06-05-2016 09:53 AM

HP Recommended

Here ya go. Videos on servicing your desktop PC as requested.

 

http://h20574.www2.hp.com/results.htm?SID=8499675&MEID=6470EA34-B353-4A28-856F-A60685915883


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-06-2016 05:23 AM

HP Recommended

Thank you for your help. That was exactly what I was looking for.

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‎06-06-2016 11:33 AM

HP Recommended

You are very welcome!

                 🙂


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎05-06-2017 03:27 PM

HP Recommended

I was told that no memory can be added to the HP 20-e014...if this is incorrect, excellent! How do I add memory? I'm not thrilled about opening the computer, so external memory is fine!  Thanks so much.

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