-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- After BIOS Update - NIC Vanished

Create an account on the HP Community to personalize your profile and ask a question
06-12-2023 10:35 AM - edited 06-12-2023 10:37 AM
Hi all,
Weird problem, all started because this user of mine needs Photoshop. Been running fine for a year, suddenly flashed a message saying the video driver needed to be updated. Ran Windows Update because it was still on 20H2. Also installed a bunch of other updates. Rebooted, no problem. But Photoshop still not working.
Installed HP Support Assistant to check for machine-specific drivers. First, it came up with a need to update the BIOS. It was on 02.13.00 and wanted to go to 02.22.00. So I went through that process, rebooted, and everything seemed successful.
BUT... Upon coming back to Windows, the network card is gone. Not there. Not listed in device manager.
So I went to a totally different PC and downloaded BOTH RealTek NIC drivers:
Installing them yielded nothing. Briefly got a command window, then it disappears. No drivers installed, no device installed. HELP! How can I fix this? This particular user is quite important. I am building him a replacement PC just in case this can't be fixed or will take too long. But if y'all have any ideas, please help. Can I roll back to previous BIOS? See if that helps. I just don't know if I can or if that might totally brick the thing.
At this point, I just need to get the PC working, I'll deal with the original problem after getting it back to the land of the living. Final word, as best I can tell, the PC is actually running fine, just the NIC is totally gone. Otherwise, seems OK.
Thanks, everyone!