• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
P6638d
Microsoft Windows 10 (64-bit)

I've recently bought two ram sticks, both of them are (KVR13N9S8/4) Kingston sticks

I've slotted them correctly and cleared the CMOS. But it's still boot looping! I've also tried reslotting them, didn't work. Is it even compatible with my motherboard? My mother is the MS-7613 (Iona-GL8E)

 

The picture is the rams I bought new.IMG_20181106_122129.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The specs look fine to me, but sometimes even though the specs match, memory may still not be compatible. It can be tough when HP does not give any specific part numbers that work.

 

Did you try booting the PC with one stick only? If one boots and another does not, you may have a bad stick.

 

Kingston has a Memory Search function. You may be able to determine compatibility there. I found one HP PC that used the same motherboard and the part number of the RAM you purchased did not come up in the list of results there. You might do your own search with the actual model of your PC.

View solution in original post

2 REPLIES 2
HP Recommended

The specs look fine to me, but sometimes even though the specs match, memory may still not be compatible. It can be tough when HP does not give any specific part numbers that work.

 

Did you try booting the PC with one stick only? If one boots and another does not, you may have a bad stick.

 

Kingston has a Memory Search function. You may be able to determine compatibility there. I found one HP PC that used the same motherboard and the part number of the RAM you purchased did not come up in the list of results there. You might do your own search with the actual model of your PC.

HP Recommended

You have my humble thanks , my problem has been solved.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.