All USB ports unavailable, no way to use keyboard or mouse

[MaxS63]

Hello community, I'm in deep trouble... for many weeks I had only one USB port available on my HP Pavillion 550, all other USB ports didn't work. Since I was fed up with this situation, I decided to reset all USB ports and then restart the desktop, as I hoped (mistakenly) that this action would force Windows to reinstall the driver at the bootstrap. Instead, after I reboot the system, I got all ports unavailable, therefore I cannot use the keyboard or the mouse. In other words, I cannot access the desktop although it is perfectly working: the desktop has only USB, HDMI and ETH ports, so how can I regain control of the desktop? Any suggestions? Thanks, Max.

[hh321]

If someone cannot provide you with a fix and you have a warranty you should send it in for repairs or replacement.

[MaxS63]

thank you for the suggestion, but unfortunately the PC is out of warranty...   😞

[banhien]

@hh321 

It has 4 USB ports at its back 

       

• USB 2.0: 2
• LAN (Ethernet)
• HDMI: 2
• USB 3.0: 2
• Audio: Line in
• Audio: Line out
• Audio: Microphone

What do you do with them ?

Regards.

[MaxS63]

None of the USB ports i working, neither the 2 in the front panel, nore te 4 (2 + 2) in the back.

HDMI is working, but is there any way to get access through the HDMI ports? May I connect a tablet touchscreen via a HDMI <--> USB-C cable?