• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-22-2018 11:50 PM - edited ‎11-22-2018 11:52 PM

HP Recommended
Product: 24-r014
Operating System: Microsoft Windows 10 (64-bit)

My 9 month old all-in-one PC wouldn't boot up tonight and kept keeping. After beeping for a minute or so, it would throw an error (image attached) stating "unsupported adaptor installed" which didn't make sense to me since I literally have nothing installed to this PC. So I unplugged the only thing plugged into it besides the power cord, which was the USB for the original HP keyboard and mouse that came with it... Well, wouldn't you know it?! It booted up after that...the unsupported adaptor is for the ORIGINAL HP keyboard and mouse that came packaged with this PC.

How do I resolve this?

And how in the world are the original keyboard and mouse throwing an error? It's not like I'm using some 3rd party hardware here HP. 

 

Screenshot_20181122-235127.png

 

 

11 people had the same question
4 REPLIES 4

‎11-23-2018 02:08 AM

HP Recommended

Since your PC is still in warranty, HP can replace the mouse\USB set at no cost.

 

It is covered under the factory warranty.

 

Contact HP support.

https://support.hp.com/in-en/contact-hp

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-26-2018 01:29 AM

HP Recommended

Thank you. Was hoping I could get to the root of what caused this but this also helps

 

Was this reply helpful? Yes No

‎11-26-2018 01:36 AM

HP Recommended

Even USB wireless dongles like the one for your mouse and keyboard fail.

 

That would be the root of the issue you were seeking.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-28-2019 08:47 PM

HP Recommended

I have the same question, on my HP All-in-one, unplugged everything and plugged back but still keeps on beeping and the same error, please help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.