Anyone know how to setup dual monitors on an MacBook using the HP Thunderbolt dock?

[Marlie23]

I'm not getting any response from 2 monitors I am trying to extend to via my Mocbook using the display ports on the Thunderbolt 120w docking station. I have downloaded and installed the Displaylink Manager software but it does not show in the USB System Report.

Can anyone offer any help here?

[Raj_05]

Hi @Marlie23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To set up dual monitors on your MacBook using an HP Thunderbolt dock, follow these steps.

Verify Connections:

• Ensure that your monitors are correctly connected to the Thunderbolt dock using the DisplayPort or HDMI ports.
• Confirm that the dock is securely connected to your MacBook via the Thunderbolt cable.

Check Dock Compatibility:

• Verify that the HP Thunderbolt dock supports dual monitors and that the DisplayLink Manager software is compatible with your macOS version.

Install DisplayLink Manager:

• If you haven’t already, download the latest version of DisplayLink Manager from the DisplayLink website.
• After installation, restart your MacBook.

Check System Preferences:

• Go to System Preferences > Displays.
• Click the Arrangement tab to see if the monitors are detected and arrange them as needed.
• If you don’t see the monitors, try clicking Detect Displays while holding the Option key.

Update Software:

• Ensure your macOS is up to date by going to System Preferences > Software Update.
• Check if there are any firmware updates available for the dock.

Check DisplayLink Manager:

• Make sure that DisplayLink Manager is running. You should find it in the menu bar.
• If it’s not visible, open the application from the Applications folder.

Verify USB System Report:

• Open System Information (Apple Menu > About This Mac > System Report).
• Check under USB to see if the dock is recognized. It might be listed under a different category such as Thunderbolt.

Reset SMC and PRAM:

• Sometimes resetting the System Management Controller (SMC) and PRAM/NVRAM can resolve display issues.
• For instructions, check Apple’s support documentation based on your MacBook model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Marlie23]

Hi Alden4

I have painfully gone through your suggestions for troubleshooting Dispalylink Manager unfortunately with no success. I have tried uninstalling and reinstalling Displaylink Manager which again appears in my toolbar at the top of the screen but I notice under the Display Toggle it says no "Displaylink enabled display is detected." I also cannot see it listed in the System Report.

I am clearly missing a trick here. Any other suggestions would be appreciated.

Thanks

[Raj_05]

Hi @Marlie23,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support