Automatic shut down

[Amg_]

Hi, 

I am experiencing an issue with my hp laptop. My laptop is shutting down automatically in few minutes after I start it. Then I again started the system after some time the same thing happened. I checked the percentage of power and most of the time the battery will have more than 60% charge. And when I started my laptop after the automatic shut down I got a message and I am attaching here the image of that message. According to that message actually at that time I didn't plugged any external device to my lap. Please respond as soon as possible.

Thank you 

The message :

 

 

[Kumar0307]

Hi @Amg_

Welcome to the HP Support Community. I'd be happy to assist you.

• Does the laptop turn off suddenly with its lights off as well? or do the lights remain on and only the screen blacks out?
• Also, do you know if any updates were recently installed or interrupted during an update?

Meanwhile, let us try these steps:

If Windows suddenly shuts down, it might be caused by one of several issues.
A BIOS update can also resolve the issue: click here for steps.

Follow the steps in this section, in order, to run a hardware test to identify any issues with the device:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Amg_]

Hi,  

Actually my issues is my laptop is shutting down without any notification and your reply is related to automatic restart.

Could you please review my post once again and please reply according to my issue.

Thank you 

[Kumar0307]

@Amg_

Thank you for the response. I assumed that the PC auto-restarts. Hence the steps. My bad, I seem to have missed out on a few essentials while reading your post, however, I have corrected the same now, please go through it again and keep me posted with the results.

Keep me posted.