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- BIOS Recovery Says it works but doesn't and just restarts th...

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07-21-2023 10:29 AM
The BIOS remains stuck in recovery mode after transferring all my hardware into a new case putting all the cables exactly where they were and turning it on then it gets stuck in and infinite loop where it's says recovering BIOS recovered restarting pc then without providing any error codes or issue notifications it does it again. I have tried using two different SSDs where different BIOS updates are stored – one with the original BIOS and another with the latest version available for my PCs motherboard – but the problem persists. Additionally, I have reset the CMOS multiple times and inspected the motherboard for physical damage but found none. The main issue remains unclear, and I am unsure of any other potential causes.
07-24-2023 06:35 AM
Hi @JamesLMarkus,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please follow steps from this this document to perform a BIOS recovery.
Let me know if this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
07-24-2023 08:42 AM
i did everything on that list and the bios recovery drive even has all the right files on it it says it worked on my other computer but when its put in a usb slot on the mobo it says it cant find it or its corrupted.
07-24-2023 09:11 AM
Hi @JamesLMarkus,
This issue might require one on one interaction over the phone to fix it.
I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
Take care and have a great day ahead!