• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-26-2022 07:06 PM

HP Recommended
Product: HP Pavilion All-in-One PC 27-xa0000a (4PC15AV)
Operating System: Microsoft Windows 10 (64-bit)

I am receiving a blue screen stating that A Thermal Shutdown has occurred.

System Temperature (900)

I have checked the fan and it is running and clean. After searching here I found that it was suggested to update the BIOS.

Upon upgrading the BIOS, the computer again shutdown before ethe BIOS upgrade completed.

I now have a brick. it wont startup at all, just the power button light comes on.

Any help would greatly appreciated.

 

Category:
1 REPLY 1

‎01-27-2022 07:41 AM

HP Recommended

you now have a non working motherboard (corrupted bios) replacing it is not a cheap repair

 

i hope for your sake the system is still under HP warranty

 

a service shop could have opened the overheating system and determined the cause

(bad fan / old thermal paste/ blocked air vent) and done the repair if out of HP warranty for a moderate fee

 

you may be better off replacing the AIO System if out of warranty

 

https://www.hp.com/us-en/shop/mdp/hp---pavilion/pavilion-27-all-in-one

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.