• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-23-2025 07:15 AM

HP Recommended
Product: HP ZBook Power 16 inch G11 Mobile Workstation PC (9A660AV)
Operating System: Microsoft Windows 11

Hi, 

 

I tried to update my BIOS and it seems to be taking longer than it should. I think the update is stuck?

 

It has said ‘a separate installer has launched. You may need to perform necessary actions to complete installation’. What do I do? It’s been stuck on this for 1 hour now? 

 

Category:
1 REPLY 1

‎01-23-2025 08:28 AM - edited ‎01-23-2025 08:29 AM

HP Recommended

Greetings @Sl_1952_ 

 

Welcome to the HP Forum.

 

Sorry to see this.

 

You're between a rock and a hard place.

 

At some point you will have to power off the system. Then restart the PC to see what happens.

 

Maybe this HP Site can assist if your PC's BIOS is now corrupted. Follow all BIOS recovery steps at this site.

 

This site has a link to contact HP support.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.