BSOD Ram fails memtest

[CW1962]

OMEN 30L Desktop - GT13-0380t CTO 

This desktop was bought into my repair shop with BSOD

The customer Thought it was the NVME so they bought a new one and wanted me to install it.

PC loaded Windows 11 and on the first reboot to finish installing updates it got the BSOD

Critical Process Died

I ran Memtest 86 on all four ram sticks one at a time. They all failed

Ram is the Original That came in the PC.

HP32D4U8D8HC-16XR T2112JPZ2

Other Things I Have Tried

I used two other motherboards to test the customer's RAM on 

The results are BSOD and Failed with memtest 86 on both motherboards.

The first test motherboard I used was a Gigabyte Z590 Aorus Elite. This motherboard has never done well with XMP RAM.

The second test Motherboard I used was an ASRock Z690 Pro RS. I just bought this MB last week so never tested XMP RAM before today.

Next, I used my G Skill XMP RAM on the customer's PC again BSOD

The last thing I tried was to use one 32GB DDR4 PC-4 21300 RAM stick in the customer's PC. This is Not XMP RAM.

The PC worked great all day, with no BSOD and did not fail memtest 86

Any insight on this problem? How can all four RAM sticks which are XPM RAM Work fine and then they don't

I see this a lot with custom built PC but as soon as you disable XMP in BIOS the RAM passes the memtest 86

But you can not disable XMP with this model Desktop

The customer said the problem started 2 weeks back after the PC was updated.

So because it now has a new NVME with a fresh install of Windows 11. Reinstalling Windows won't fix the problem.

The customer feels buying new RAM is just a workaround. 

Looking for any suggestions you have. Thanks

UPDATE

I  Ran an HP Memory quick check. I had to run 4 times, I guess the test can only detect one bad RAM at a time all 4 tests failed.

Failure ID 9BXU2K-ANXBRX-QFFV5F-40ETO3

Memory Module 1 DIMM 1

Failure ID 9BXU2K-ANXBRX-QFFV5F-40NP03

Memory Module 2 DIMM 2

Failure ID 9BXU2K-ANXBRX-QFFV5F-40WK03

Memory Module 3 DIMM 3

Failure ID 9BXU2K-ANXBRX-QFFV5F-416F03

Memory Module 4 DIMM 4

I still think it has something to do with the fact that it is XMP memory. There is no way that all 4 can go bad at once.

Does HP Techs answer us on here? 

 

[BeemerBiker]

The F20 bios release for the Omen 30L implemented XMP profiles

Possibly the F25 bios update took it away.

https://www.youtube.com/watch?v=7QeYz5AQGZ4

This is the release info for ROM Family SSID 8703 quote

Version:

F.20 Rev.A

Fixed in this release:- Provides improved security.
- Improves system compatibility.
- Enhances control of HyperX memory lighting with the OMEN Gaming Hub utility.
- Adds Non-HP memory OC support page under BIOS setup menu. null

Rom family 8704 simply has "0" for the release info for F.20

I would complain to HP and the BBB.

[CW1962]

Thanks for the reply. If I understand the video the F20 Bios update made it possible to use aftermarket RAM and be able to turn on and off XMP with the aftermarket RAM?

 I suggested to the customer to just buy more RAM. But he doesn't want a workaround. He wants his XMP Memory problem fixed.

I told him last night I feel the latest BIOS update may have caused the problem. He has the original XMP HP RAM. He also has 64 GB. He doesn't want to spend money for 64 GB

HP needs to make it possible for their HP RAM settings to be changed. 

I used my XMP Ram and you can turn XMP on and OFF in the settings.

But when you put his HP XMP RAM back in and boot to the settings there is no advance tab to click on.

I tried that before posting on here. That's what made me decide to post here. I knew I was out of ideas to try.