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06-15-2024
10:21 AM
- last edited on
06-16-2024
03:21 PM
by
RodrigoB
When running games or performance intensive applications my system will just restart. (My screen will go black and my system will restart). Sometimes though the computer will give a BSOD Message, (Minidumps attached) The weird thing is sometimes it gives different BSODs errors every time.
(Upgraded the ram to 16gb and added a M.2 SSD a year ago)
HP serial number: [personal info removed]
At first I believed this to be an issue with the RAM as the minidumps indicated it, although running Memtest86 and Microsoft memory diagnostic tools it showed no errors, and also this memory is quite new and put into my system a year ago.
I also thought it would be a temperature issue but all temperatures read was completely fine whilst running games and such. (CPU temp never went above 90 and GPU temp never went above 90)
I also made sure all my windows drivers are up to date, and also reinstalled my GPU drivers using DDU, the issue still persisted.
Some important things to note:
When reinstalling Windows the install would just crash out when it was on the "Installing features" section. It took me a couple of tries for it to install, this also happens when i just click on buttons in the windows installer, sort of just like its too performance heavy and freezing, I managed to get windows installed though one time and the issue persisted.
Usually the issue only happens when my system is under load.
When memory integrity is enabled the computer is slow to boot and sometimes doesn't boot at all and gives a BSOD.
Things I've tried
Resetting Windows normally
Reinstalling Windows 11 via USB
Reinstalling Windows 10 via USB
Running Memtest86 to check for memory errors (there was no errors)
Reinstalling GPU drivers with DDU
Installing HP chipset drivers from the website
Replacing peripherals to check if one of my devices was an issue
Running HP System diagnostic
Using OCCT To run the power test (The issue was replicable and crashed when running the power test sometimes, (sometimes it doesn't) )
Using Cinebench to stress test my CPU (Most times my computer would BSOD or restart)
Using different plug sockets to see if my cable isn't generating enough power.
Running different hard drive / SSD tests like sea tools and chkdsk commands.
Obviously this does sound like a PSU problem but I replaced it with a 500 watt PSU and it still happens 😭
06-18-2024 05:15 AM
Hi @Glatticz,
Welcome to the HP Support Community.
I'd be happy to help you!
Splendid analysis and remarkable patience were shown. It is immensely appreciated.
This might require one-on-one interaction to fix the issue via remote assistance.
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