Bad USB port on back of computer

[newis011]

Hello,

Yesterday I spent almost an hour with the maker of my printer, Kodak.  I found out that the USB port which held the printer cable was not working.  

Now in order to perform my work, I must remove the printer cable, and insert the one for the keyboard.  When I need the printer, I have to take out the one for either the keyboard or the mouse and then do what I can.

How do I contact an authorized HP service person in my area, which is northeast WI?

What other steps can I take?  Can a computer repair company help me?

Thanks Much!

[mdklassen · Accepted solution]

Your computer: HP Pavilion Slimline s5-1114 Desktop PC Product Specifications

has two USB ports on the front.

It also has Back I/O ports:

1.USB 2.0: four
2.LAN
3.DVI-D
4.D-SUB port (VGA port)
5.Audio: Line in
6.Audio: Line out
7.Audio: Microphone

So, with your keyboard & mouse & printer, you are using only 3 out ot the 6 ports.

How many ports are not functioning?

What other USB devices do you have?  (External disk-drive? Web-cam? Digital camera? USB memory-stick?)

If you need more USB ports, see: Insignia™ - 4-Port USB 2.0 Hub for $15 US.

Connect your (low-speed) keyboard & mouse to this hub, this hub to one of your still-working USB ports, and connect the (high-speed) printer to the second of your still-working USB ports.

This will be much less expensive than repairing/replacing the motherboard.

But, if your HP Warranty is still valid, scroll down-and-left on this page, to see:

About us
Contact HP
Careers
Investor relations
Sustainability
Press center
The Garage

to open a claim against the warranty.

[newis011]

Thanks so much!  I called my local computer repair shop and bought a Sabrent 4 port USB hub for $15.00!