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‎10-01-2019 10:10 AM

HP Recommended
Product: HP Z2 Tower G4 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hello need help finding a driver for a thunderbolt expension card we have installed on a new set up

here are the hardware IDs:

PCI\VEN_8086&DEV_15E8&SUBSYS_846C103C&REV_06
PCI\VEN_8086&DEV_15E8&SUBSYS_846C103C
PCI\VEN_8086&DEV_15E8&CC_088000
PCI\VEN_8086&DEV_15E8&CC_0880

 

i was able to find an intel page that referenced the device but it says no driver available for that product please help me get this going

 

https://ark.intel.com/content/www/us/en/ark/products/97400/intel-jhl7540-thunderbolt-3-controller.ht...

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2019 10:56 AM - edited ‎10-01-2019 11:00 AM

HP Recommended

Hi:

 

This should be the driver you need.

 

Intel Thunderbolt 3 connection management application and driver

 
https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe
 
Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...
 
[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

View solution in original post

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3 REPLIES 3

‎10-01-2019 10:56 AM - edited ‎10-01-2019 11:00 AM

HP Recommended

Hi:

 

This should be the driver you need.

 

Intel Thunderbolt 3 connection management application and driver

 
https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe
 
Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...
 
[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880
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‎10-01-2019 12:12 PM

HP Recommended

Thank you very much for the help, this did fix my problem.

Appreciate your help.

i will also add that those having the same issues i was having make sure to update the system BIOS as well.

 

Thanks again Paul_Tikkanen. Your are awesome,

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‎10-01-2019 12:15 PM

HP Recommended

You're very welcome.

 

You can find that specific driver on the zBook G4 mobile workstation support page, under the Driver - Controller section.

 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g4-mobile-workstation/14840009

 

 

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