• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-26-2024 07:12 AM

HP Recommended
Product: HP Chromebook - 14-x010wm

My Chromebook will only work if it is connected to power, once removed it shuts off. It is not showing the battery symbol to show that it is charging. The light is blinking white while connected to power. I tried to do a hardware reset but that didnt work. Do i need a new battery or is it the computer itself?

Category:
1 REPLY 1

‎01-26-2024 10:20 AM

HP Recommended

If you Chromebook is really from 2015, which is what I see in the HP PCB website, the battery has reached its end of service life.

 

I would replace the battery in hopes of bringing it back to life.

 

If that does not work, source a replacement.


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.