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LONGSKY
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Message 1 of 2
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Bios Program

HP Recommended
24-r001ne
Microsoft Windows 10 (64-bit)

hello All, 

i have 2 years old hp 24-r001ne all in one desktop PC. The problem when i switch on the PC getting 3 long beeps sound after that 4 shot beeps. i am conformed issue for the bios program. I searched the bios program i dint get it if any one help me. i am giving below my desktop and mother board  full details . 

 

Thanks.

 

Model No:                              24-r001ne

Product No:                         XA34EA#ABV

Mother Board :                    DAON73MB6D0    REV: D

Mother Board Model :        N73

 

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@LONGSKY 

That failure is hardware and could be any of these: CPU, system power, power supply unit (PSU) -- and since an All-in-One is basically an oversized laptop with an external keyboard and mouse, you have no way of replacing any of these yourself.

 

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide the results you want then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck

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