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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Bad driver or file corruption. See if you can boot into windows safe mode
https://support.hp.com/bg-en/document/ish_5000477-5000532-16
Once you get into safe mode bring up the device manager and look for any errors and try to repair them. Typically the driver needs to be rolled back to the previous one or simply delete the device that has a problem and then reboot.
Alternately instead of figuring out what went wrong, once you get into the safe mode then select the options that restores to a previous time when you knew the PC was working.
If that F11 key does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'System Restore"
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If f11 does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'Startup Repair'
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE
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