Blatant false advertising

[Heeknot]

Hello,

Earlier I was on a state side deployment with the national guard for about 13 months. I picked up an HP tower to continue studying cyber security on. After the deployment ended I decided to unpack the tower. It was damaged in transport and is now a paper weight full of proprietary hardware. This isn't what i am upset about.

What i am upset about is when I purchased the computer from Walmart it was advertised as a "4000 series Ryzen 3" and because it does not have a GPU it would have to be the Ryzen 3 4300G APU. Upon taking off the CPU cooler to use a few parts to build a new system I was greeted with a surprise of the previous generation Ryzen 3 3200G APU. This is blatant false advertising and not what I paid for. 

[Dflint24]

wonder if it was a return and someone swapped the CPUS . but either way i would be pissed.

[Prométhée]

hi

"with a surprise of the previous generation Ryzen 3 3200G APU. "

What model is the computer exactly?
you should return it to the seller, but since it's been over a year, this will probably not be possible
I'm afraid nothing can be done for you here.

[Heeknot]

"What model is the computer exactly?"

Model number M01-F0033w
"you should return it to the seller, but since it's been over a year, this will probably not be possible"
It's been over a year and halfway across the US
"I'm afraid nothing can be done for you here."
I should have realized this the moment I bought an HP computer 

[Paul_Tikkanen]

Hi, @Heeknot 

According to the official HP specs, you received the correct processor you paid for...

HP Desktop - M01-F0033w Product Specifications | HP® Customer Support

[Heeknot]

Then kindly explain why  the box and stickers advertise "a 4000 series" processor?
False advertising is false advertising if its "Official HP" or not.

[Paul_Tikkanen]

Nobody here is going to be able to explain that.

All we can go by is what the product specs indicate.

We don't work for or represent HP.

I suggest that you bring the matter up with HP if it is that important to you.

Contact Official HP® Support - United States | HP® Support

[Heeknot]

Been there done that. I was more or less told "Support only works on software support issues" after they asked me for the model number and serial number/complaints on the device. Its a bit strange for a company that has a lot of hardware only focuses on "software support issues." One of the reasons why I'm now here throwing a fuss trying to get HP's attention and potentially alert other users on this nonsense. 

[Prométhée]

Indeed the model corresponds to what is ..
But it's not hp who will answer instead of Walmart, they're the ones who sold the computer..
That said, I don't see why telling you that we would just deal with software, it's completely wrong:

https://www.hp.com/us-en/privacy/limited_warranty.html

hp will not answer here

[Heeknot]

I'm contacting Walmart, but as the computers are manufactured by HP I don't believe Walmart is putting new stickers/boxes on the PCs to make them seem newer than they are.